CSI is frequently approached regarding special solutions and questions, below are common problems and The CSI Solution:

Rapid Deployment

We are asked to solve this problem frequently when there has been a merger or acquisition, a quick expansion into new locations, or an emergency situation exists.

Potential Customer Problems:

  • Rapid expansion
  • Extremely vulnerable situation
  • Need universal solution in order to manage access control, security, and surveillance hardware & software
  • Require quick response

 

The CSI Solution:

  • Deployment plan that gives customers just one place to call for all their needs
  • Technicians dedicated and totally knowledgeable about their equipment and site
  • Service agreement that provides 24/7 coverage
  • Secure web site Help Desk to check on progress and communicate with staff
  • Nation-wide rapid response unit that meets CSI’s high standards

 

Incompatible Legacy Systems

There’s no getting around systems becoming obsolete. That doesn’t mean they’re no longer of use, but it takes a solid plan and specialized knowledge to implement a smooth transition when upgrading to a legacy system.

Potential Customer Problems:

  • Systems that no longer give you the control you need
  • New equipment that’s incompatible with your existing system
  • You’ve maxed out the capacity of your current system

 

The CSI Solution:

  • Multi-phased migration plan for a smooth transition
  • A flexible, cross-platform solution
  • An system that allows for future scalability and extensibility

 

Budgetary Shortfalls

Budgets are almost never enough to meet the client’s needs. Some are tighter than others and require our unique solution. And they can still have compliance requirements that must be met.

Potential Customer Problems:

  • No funds currently available or only available in phases or unrealistic budget
  • High security, access control, and surveillance issues that must be addressed now
  • Compliance requirements that must be met

 

The CSI Solution:

  • Identifying funding options and providing access and assistance to get those funds
  • Access to special pricing through Central Texas Purchasing Alliance
  • Structuring design, equipment purchases, installation, training, and service to match money allocation
  • A small but expandable solution that also allows for seamless upgrades to better equipment as money becomes available
  • Affordable service agreement that provides important maintenance & support coverage
  • Access control, security & surveillance monitoring by CSI staff to cut personnel costs
  • Secure web site Help Desk to check on progress and communicate with staff
  • Ensuring the solution meets compliance standards